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Hey Renters, we’re here to help.

Finding a great place to live is easy!

  1. Log-on to our website using your MacID and password
  2. Use our search filters to help narrow down the listings and find a place perfect for you.
  3. Contact the landlord/property manager via the form on the top of the ad.
  4. View the place in person, before making a deposit.
  5. Read over the lease carefully.
  6. Move-in!

Information Box Group

Getting Started

How do favourites work?
Favouriting a listing helps you keep track of ads you are interested in. As long as the ad is still available, you will be able to access your saved listings under My Dashboard under the Favourites tab.

How do I save search filters?
The saved searches function allows you to go back and search for the same criteria each time without having to adjust your filters. Saved filters can be found on your dashboard under the Saved Filters tab.

How do I unsubscribe from emails?
Scroll down to the bottom of the email and click the “unsubscribe” button. Clicking this link will automatically unsubscribe you from our mailing list and will ensure you no longer receive communication from us.

 

What happened to my previous account/old account? I can’t log in with my account information.
Due to security reasons, all existing/accounts on macoffcampus.ca were closed during the transition to the new website. After you go to post your first ad on the new website, we will automatically create a new account for you. After you post your first ad, we will email you to confirm your new account details.

How do I reset my password?
If you are part of the McMaster community, you will log in with your Mac ID. Please reset your Mac ID via https://www.mcmaster.ca/uts/macid/.

Supported browsers
For optimum compatibility, we recommend using the latest version of Google Chrome, Safari, Firefox, or Internet Explorer. Please note that IE10 and below are not officially supported.

Site maintenance
To keep things running smoothly, our website will perform maintenance from time to time. If you come across a “We’re down for maintenance, please check back soon” message, don’t panic! We are doing our best to ensure you have the best experience.

What do I do if I think an ad is a scam?
If you believe the ad is a scam, please flag the ad.

Suspicious messages
Should you receive a suspicious reply that appears to be fraudulent, please report the sender’s email address and any other related information to our customer service team. If you accidentally report a reply, don’t worry; action will not be taken unless the reply goes against our policies.

What is Mac Off-Campus?
Mac Off-Campus is a self-service property listings website that allows property managers or landlords to promote places for rent that will be exclusively viewed by our McMaster community. We requiring potential tenants to login with their Mac ID, this means that you get access directly to the McMaster community. We work to promote this listings service to our campus community through a variety of methods. 

Why is this change happening?
Due to required security updates, we were required to complete extensive updates to our website. At the same time, we wanted to refresh our website to ensure that this service remains a valuable experience for tenants and landlords.

What are the new features?

  • Find great tenants from within the McMaster community
  • Students, staff and faculty log in to the website via their existing Mac ID.
  • Increased visibility in residence communities
  • Works on mobile devices
  • Detailed amenities options
  • Add video to your listings for more views
  • Simple package options
  • 24/7 Email Support

Who do I go to for support?
Questions and issues with Mac Off-Campus are now supported via email by our 24/7 Service Centres, which are part of McMaster Housing & Conference Services (the same department that brought you our previous listings service). Please send us an email at macoffcampus@mcmaster.ca or complete this form on our website.

Questions? Feedback? Comments? Send us an email